Customer: Transa Backpacking AG
For more than 45 years, Transa Travel & Outdoor has been the competence center for high-quality travel and outdoor equipment. Transa lives «Raus. Aber richtig.» and accompanies people on trips, expeditions and adventures in nature - with high-quality equipment, sound advice and a clear focus on sustainability.
Transa operates 11 stores throughout Switzerland, which are far more than just traditional sales outlets: they offer space for inspiration, personal advice from experienced outdoor specialists and services such as rental, second-hand offers and repairs - including in its own repair shop. Transa covers the whole of Switzerland via its online store.
Transa offers people on the move the right equipment for every season, whether on bike tours with children or a hike, traveling or in everyday life.
Introduction: Conversion of the ERP System
In 2024, Transa changed its ERP system from Microsoft and NAV was replaced by Dynamics 365 Business Central. As a result, semi-automated processes that were previously available in NAV were no longer available and the manual effort would have increased significantly as a result of the system change. At the same time, the number of credit card transactions in both the online store and the bricks-and-mortar stores was continuously increasing.
This initial situation was deliberately used as an opportunity to find a new solution with the aim of achieving the highest possible degree of automation in the reconciliation processes and ensuring that transactions are reconciled promptly. This enables deviations and errors to be identified quickly and efficiently so that corrective measures can be taken and internal processes can be sustainably improved.
The different requirements of bricks-and-mortar retail and the online store were particularly challenging. In brick-and-mortar retail, manual corrections in the checkout process - such as reversals or corrections - are prone to errors; in addition, there are possible technical failures. Both of these factors can make it difficult to reconcile payments and result in the checkout, ERP and actual credit card payments not being the same. Although there is a high degree of automation in the online store, manual process steps are still required for returns or canceled orders, which can occasionally lead to discrepancies in payment transactions. Without a software solution, the manual effort and process risks would have increased further.
Solution: Process Optimization with the Help of ReconHub
A Swiss partner was important to Transa. The decisive factors were short coordination channels, retail experience and cooperation on an equal footing. Equal footing means that the partner also scrutinizes processes and proactively proposes solutions.
The aim was to find a technical solution that was state of the art and would fit in with the existing ERP processes as far as possible. Other important factors were data security, stable operation and a solution that is future-proof and will be continuously developed further - taking into account the customer's experience from day-to-day work.
With the ReconHub solution,Abrantix is the right partner for Transa, as the standard solution with adaptations to the booking logic made it possible to go live quickly and at the same time critically scrutinize the existing processes.
The external project management provides technical support and challenges the reconciliation and control processes in order to move into the future in a simpler and more standardized way. Despite the complexity of various payment methods, both the monthly reconciliation and the annual financial statements have been significantly simplified.
The Result: More Transparency, Efficiency and Cost Savings
With the introduction of ReconHub, Transa has taken payment reconciliation to a new level. Greater transparency and early detection of discrepancies ensure secure and efficient processes. The significantly reduced manual effort saves time and costs - and reliable, correctly processed payment transactions strengthen customer trust and thus lead to greater satisfaction.
Photo Credits: zVg. Transa Backpacking AG, Udo Sollberger
